Where to find your account status
Open the IFC AGENT app and check the account status displayed on your agent status screen or profile. The app uses your account status to determine access to agent features.
If you have just submitted your registration, check the status shown in the app before attempting to use agent features.
Available account statuses
Pending
Your agent registration has not yet reached active status. You cannot use the agent features that require an active account.
Check the app for any instructions and allow the account process to continue. If the status remains unchanged and you need assistance, contact support.
Active
Your agent account is active. You can access the agent features made available to your account, subject to programme rules and any applicable restrictions.
Open your dashboard, review your referral code and become familiar with the available app features.
Suspended
Your account has been placed in a suspended state. Access to agent features may be restricted while this status applies.
Review any information displayed in the app. Contact support for clarification and guidance on the appropriate next steps.
Rejected
Your agent registration has been rejected. You should not assume that you can participate in the programme with a rejected registration.
Check whether the app provides a reason or further instructions. Contact support if you need clarification about the decision.
Deactivated
Your agent account has been deactivated. Agent participation and access to associated features may no longer be available.
Contact support if you believe the deactivation requires clarification or if you need information about your account records.
Important: Pending is not the same as Active
Completing signup, verifying your email or submitting your agent registration does not automatically make your account active. Always check the status displayed by the app.
My account is still pending. What should I do?
- Sign in to your IFC AGENT account.
- Open the account status screen.
- Read any instructions displayed there.
- Check whether the app indicates that further action is required.
- Contact support if you need assistance or clarification.
Do not create multiple accounts to try to bypass a pending status. Contact support instead.
Does email verification mean my account is active?
No. Email verification confirms access to your registered email address. It is separate from agent registration and account activation.
Can my account status change?
Your account status may change as a result of programme administration or account actions. Always rely on the latest status displayed in the app rather than an older screenshot or message.
Need help with your account status?
When contacting support, include the email address associated with your account and the exact status displayed in the app. Never send your password or verification code.
Contact IFC AGENT Support